Qualitown Store

Privacy Policy

Effective Date: 30 May 2022

Qualitown Thrift Store LTD. Incorporate Retail in the industrial recycling business has created this Privacy Policy to comply with applicable law and demonstrate our firm commitment to privacy. This Privacy Policy describes how Qualitown collects, uses, discloses, transfers, stores, retains or otherwise processes your Information when you, whether in your individual or business capacity. In any manner, any content, products, services or related activities collectively, including through the Internet domain(s) owned or operated by Qualitown, which include but are not limited to:

We refer to the above website as a “site.” When we refer to “we,” “us,” or “our,” we mean Qualitown. When referring to “you” or “your,” we mean the person accessing the site. If the person accessing the site does so on behalf of, or for, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.

This Privacy Policy applies to your use of our Services. It covers information collected in connection with your access to and use of our Services, including those provided through our sites and online. Please read this Privacy Policy carefully. By interacting with our Services, you consent to the practices described in this Privacy Policy.

OUR PRIVACY POLICY INCLUDES:

  • GENERAL DISCLOSURES
  • WHAT INFORMATION WE COLLECT
  • HOW WE USE YOUR INFORMATION
  • WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION
  • THIRD-PARTY ADVERTISING AND ANALYTICS
  • LINKING SITES
  • SOCIAL MEDIA
  • HOW LONG DO WE RETAIN YOUR INFORMATION
  • MARKETING AND PROMOTIONAL COMMUNICATIONS
  • CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE AND RELATED INFORMATION
  • SECURITY
  • CHANGES TO THIS PRIVACY POLICY
  • CONTACT US
  • COOKIES POLICY

 

GENERAL DISCLOSURES

This site is hosted in Canada. If you are visiting the Site within Canada or another country outside of Canada, please note that by providing your Information, it is being transferred to, stored or processed in Canada only, where our data center and servers are located and operated. This section sets forth the general privacy policy for Canada. Depending on your state or country of residence, applicable privacy laws may allow you to request access to, correct, or delete your information, as further outlined below. Suppose you are outside Canada and do not wish to enable the transfer of your personal information in Canada. In that case, you should not use these sites, and you should opt out of the collection of cookies. 

We take your privacy and the protection of your personal information seriously. We will only store, process, and disclose your data according to applicable law. We will clarify when we collect personal information and explain what we intend to do with it. We do our best to protect your privacy through the appropriate use of information security measures.

WHAT INFORMATION WE COLLECT

1. Information You Provide To Us Directly

Qualitown may collect different information from or about you depending on how you use our site or services. The following examples help you better understand the information we may collect through your membership in our Qualitown Super Members Program. Participation in our fundraising platform or your participation in other promotions and store events and interactions with our social media accounts will enable us to access your information. 

For Customers:  We may collect, use, store and transfer different kinds of personal information about you, which we have grouped as follows:

  • Identity Information includes first name, middle initial, last name, date of birth, gender, username or similar identifier, and loyalty ID.
  • Contact Information includes personal mailing address, email address, telephone number, and household ID.
  • Financial Information includes bank account information and payment card details.
  • Transaction Information includes details about the products and services you have purchased from us and the corresponding online and in-store transactions.
  • Technical Information includes internet protocol (IP) address, login data, time zone setting and location. Pages visited, pages viewed, events and page loads, browser plug-in types and versions, operating system and platform, and other technology on your devices to access our website.
  • Profile Information includes your username and password and your preferences.
  • Usage Information includes information about how you use our website, products and services.
  • Marketing and Communications Information includes your preferences in receiving marketing from our third parties and us and your communication preferences.

For Vendors: We may also collect, use, store and transfer the following kinds of personal information about you:

  • Identity Information includes Social Security number and tax identification number.

For Suppliers: We may also collect, use, store and transfer the following kinds of personal information about you:

  • Identity Information includes a tax identification number.

For Legal Purposes: We may also collect, use, store and transfer the following kinds of personal information about you:

  • Identity Information includes Social Security number, driver’s license number, medical information, and tax identification number.

2. Information Received Through Third-Party Platforms

You may access our sites through third-party platforms, such as Facebook, Youtube and Google. If you use our site on or through a third-party platform, including via any mobile and other Internet-connected devices (“Wireless Devices”), or click on third-party links, the collection, use, and disclosure of your information and your use of the sites will also be subject to the privacy policies and other terms of such third parties or third-party platforms. You should review such privacy policies, terms and other agreements.

3. Collection Of Technical Information And Usage Information

When you access Qualitown site, we automatically collect certain information. This information may include, without limitation: 

(a) Technical information about your computer or Wireless Device. Such as your IP address, geolocation information, device type, operating system type and version. Unique device ID, browser, browser language, domain and other systems information or platform types collectively, Technical Information. 

 (b) Usage statistics about your interaction with Qualitown sites, including pages accessed, referring website address(es), time spent on pages, pages visited, search queries, click data, date and time and other information regarding your use of Qualitown’ Site collectively, Usage Information.

This Technical Information and Usage Information, which may be linked to your personal information, is collected through the use of server logs and tracking technologies, including (i) Cookies, which are small pieces of code that websites send to your computer or Wireless Device to identify your browser or mobile device uniquely or to store information in your browser setting. (ii) Web beacons are small objects that allow us to measure the actions of visitors using Qualitown Site. For more detailed information regarding how we use cookies and other technology, please review the additional information in our COOKIES POLICY.

HOW WE USE YOUR INFORMATION

We may use information about you for several purposes, including:

1. Providing, Improving And Developing Our Services

  • Reviewing and analyzing user browser and wireless device technical information; 
  • Reviewing user activity across the site (for example, Qualitown analyzes trends, user traffic and usage information to determine the performance of content, research reports or events);
  • Processing or recording payment transactions or money transfers;
  • Otherwise, providing you with the Qualitown products and features you choose to use;
  • Displaying your historical transaction information;
  • Providing, maintaining and improving our Services;
  • Developing new products and Services;
  • Tracking and awarding rewards through loyalty programs;
  • Delivering the information and support you request;
  • Improving, personalizing and facilitating your use of our Services; and
  • We measure, track, and analyze trends and usage in connection with your use or the performance of our Services.

2. Communicating With You About Our Services

  • Responding to questions or concerns; 
  • Sending you information we think you may find useful or which you have requested from us about our Services; and
  • Manage your account preferences, and establish your profile and registration information.

3. Protecting Our Services And Maintaining A Trusted Environment

  • Enforcing our Terms of Service or other applicable agreements or policies;
  • Verifying your identity;
  • Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process;
  • Fulfilling any other purpose disclosed to you in connection with our Services;
  • Analyze trends and user traffic, track purchases and usage information; and
  • We are contacting you to resolve disputes and provide assistance with our Services.

4. Advertising And Marketing

  • Marketing of our Services, events, research and products; and
  • Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys and rewards offered by select partners and us.
  • If we send you marketing emails, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
  • Suppose we obtain any personal information from you. In that case, we will not sell it to third parties, nor will we allow third parties with whom we share your personal information to sell it. It may be used internally as part of exceptional merchandising and promotion programs. We may disclose non-personally identifiable data compilations to third parties for marketing-related purposes.

You can ask third parties or us to stop sending you marketing messages at any time by contacting us. Please see below to learn about your choices regarding interest-based advertising and cross-device tracking.

5. Donations

  • Communicating to you about opportunities to donate; and
  • Managing donations from you.

6. Other Uses

  • For any other purpose disclosed to you in connection with our Services from time to time.

 

WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION

1. We Do Not Sell Your Information

We do not sell your personal information to third parties. We also do not allow the third parties with whom we share your personal information to sell it. Qualitown does not collect or sell the personal information of minors under sixteen (16) years of age.

2. When And How We May Share/Disclose Your Information With Third-Parties

We will share your information, including name, email address, and technical and usage data, with the following third parties and under the circumstances described below as otherwise described in this Privacy Policy.

  • We may share your information with third-party companies that perform services on our behalf, including payment processing, data analysis, marketing services, advertising services (including but not limited to retargeted advertising), email and hosting services, and customer services and support. These third-party service providers may access your personal information. They may only use it as directed by us for our requested service.

We require all third parties to respect the security of your personal information. We do not allow our third-party service providers to use your data for their purposes. They are only permitted to process your data according to our instructions.

3. Corporate Transactions

We may share all or part of your personal information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of Qualitown business or assets to such business entity (including due to a deal in connection with a bankruptcy). We will require any such purchaser, assignee or other successor business entity to honour the terms of this Privacy Policy and Canada and Non-Canada and U.S Privacy Policy.

4. Disclosure Of Information For Legal Purposes

Qualitown may disclose all or part of your personal information when we believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating any agreement with Qualitown or may be causing injury to or interference with either intentionally or unintentionally. Our rights or property, other users of our sites, or anyone else that such activities could harm. We may disclose information in response to a search warrant, in connection with judicial proceedings, or according to court orders, legal processes or other law enforcement measures. Qualitown may disclose or access personal information when we believe in good faith that the law requires it to establish our legal rights or defend against legal claims. And for administrative and other purposes that we deem necessary to maintain, service, and improve our Services.

5. Analytics And Data Enrichment Services

We use third-party analytics such as Google Analytics to help understand our site usage and improve our services.

6. Aggregated, Anonymized Or De-identified Information

We may disclose or use aggregated, anonymized or de-identified information. Aggregated, anonymized, or de-identified information is information that can no longer reasonably identify a specific individual. Although such information may be derived from your personal information. It can no longer directly or indirectly reveal your identity.

 

THIRD-PARTY ADVERTISING AND ANALYTICS

We may use third-party service providers to provide site metrics and other analytics services. These third parties may use cookies, web beacons and other technologies to collect information. Such as your IP address, identifiers associated with your device, and other applications on your device. The browsers you use to access our sites and services, webpages viewed, time spent on webpages, links clicked and conversion information (e.g., transactions entered into). Qualitown may use this information and third-party service providers to analyze and track usage of this site and its services to determine the popularity of certain content to understand better how you use our services. The third-party service providers that we engage are bound by confidentiality obligations and other restrictions concerning their use and collection of your information.

This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies covered by third-party privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices. 

LINKING SITES

The sites contain links to other websites. Qualitown is not responsible for the privacy practices or the content of such websites. These may include websites indicating a special relationship or partnership with us (such as co-branded pages or powered by or in cooperation with associations. We do not share information we gather with other websites, entities, or individuals unless such sharing is disclosed to you in advance through this Privacy Policy. However, other linked websites may collect personal information from you that is not subject to our control. To ensure the protection of your privacy, always review the privacy policy of the websites you may visit by linking from the sites. Please note that this Privacy Policy applies only to our sites and not to other companies’ or organizations’ websites to which we link.

For instance, information collected through Google Analytics is shared with Google, and its partners, who may combine it with other information you provided to them or they collected from your use of their services. This information is stored in Google’s servers according to their privacy practices.

 

SOCIAL MEDIA

We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content. We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed. You should review the privacy policies and settings on any social media website you subscribe to understand the information they collect and share. Suppose you do not want your social media websites to share information about you. In that case, you must contact that website and determine whether it allows you to opt-out of sharing such information. Qualitown is not responsible for how these third-party websites may use information collected from or about you.

Further, our sites may include social media features like the Facebook Like button. Our integration of these features may allow third-party social media to collect certain information, such as your IP address and which page(s) you are visiting when using our sites and Services, and to set a cookie to enable that feature to function correctly. Your interactions with these features are governed by the company’s privacy policy providing it.

 

HOW LONG DO WE RETAIN YOUR INFORMATION

We generally retain your information as long as reasonably necessary to provide you with the Services that comply with applicable law and in accordance with our record management policy. To determine the appropriate retention period for personal information, we consider your personal information’s amount, nature, and sensitivity. The potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, the applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes. We may use this information indefinitely without further notice to you. This allows the specific data collected (name, email, address, phone number, etc.) to become anonymous but allows Qualitown to keep the transaction or engagement data. For example, Qualitown will not be able to tell if Mary Jack registered for an event. Still, we will be able to know that a person registered for an event and maintain headcount and transactional history. This will allow Qualitown to maintain a level of information that helps us develop and improve our sites and Services.

MARKETING AND PROMOTIONAL COMMUNICATIONS

You may opt-out of receiving marketing and promotional messages from Qualitown if Qualitown powers those messages by following the instructions in those messages. If you decide to opt-out, you will still receive non-promotional communications relevant to your use of our Services.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE AND RELATED INFORMATION

The Children’s Online Privacy and Protection Act (COPPA) regulates the online collection of information from persons under the age of 13. Our policy is to refrain from knowingly collecting or maintaining personal data relating to any person under the age of 18. If you are under the age of 18, please do not supply any personal information through the sites. If you are under the age of 18 and have already provided personal information through our site, please have your parent or guardian contact us immediately using the information provided under CONTACT US so that we can remove such information from our files.

 

SECURITY

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, no online or computer environment is 100% secure. We cannot guarantee the absolute security of the transmission or storage of your information. We hold information about you both at our premises and with the assistance of third-party service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional security questions, please feel free to contact us directly using the information provided under CONTACT US. To ensure that our employees comply with our privacy policies, we have developed a training program that provides all employees with the tools and knowledge to protect their personal information in all aspects of their work. Any employee who violates our privacy policies is subject to disciplinary action, including possible termination and civil and criminal prosecution.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be revised from time to time as we add new features and services, as laws change and as industry privacy and security best practices evolve. We display an effective date on this Privacy Policy at the top of this Privacy Policy to make it easier for you to know when there has been a change. Suppose we make any material change to this Privacy Policy regarding the use or disclosure of personal information. In that case, we will provide notice on our sites. Changes will apply to information collected after the change is effective. Please check this Privacy Policy periodically for changes. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. Your use of this site constitutes acceptance of the provisions of this Privacy Policy, and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised Privacy Policy, please exit the site immediately. Suppose you have any questions about this Privacy Policy, the practices of the sites or your dealings with the sites. In that case, you can contact us by using the information provided under CONTACT US.

 

CONTACT US

Please contact Qualitown with any questions or concerns regarding this Privacy Policy.  

Via email: store@qualitown.ca

If you have any questions or concerns regarding our Privacy Policy, or if you believe our Privacy Policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with Qualitown using the contact information listed above. We will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns. We may need to engage or consult with other parties to investigate and address your issue. We may keep records of your request and any resolution.

COOKIES POLICY

Like many online platforms, Qualitown and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable Qualitown to understand how users interact with the Sites and Services.