Must Read Why We're Closing
I must clarify why Qualitown is closing from this current location. Qualitown has been in this location since 2016, paying our monthly rent of over $8000 without any issues. We never skip rent but have given post-dated cheques in advance all these years. At a point, Qualitown was interested in buying this location, but the landlord said he was not ready to sell yet. I told him, please inform us when you decide to, as we’re working hard to keep a sustainable financial record for this purpose. Being faithful tenants, we excepted and trusted the landlord to inform us if he decided to sell the place. However, the site finally got sold without the knowledge of Qualitown. Who would do such a thing? In a case where the tenant is interested in buying it after paying over $8000 for six years. Would any of you treat anyone in such a manners?
Qualitown is a successful growing business with an open heart to support the community and those in need.
Finally, the Qualitown location was sold to a new landlord who asked us to move out of the building by the 31st of December, 2022. To remain in this location, we offered $15,000 monthly rent with a 12-month post-dated cheque to be here till we find a new place, but they refused and wanted us out by all means. It was a very heartbroken notice because the business is a community-friendly store. Imagine that, just for us to remain in this location; we offered to pay twice the current amount to stay in business till we found another place.
Therefore, the rent increase wasn’t the issue here. The rent did not increase.
Qualitown was forced to move from this location by the new landlord. We’re looking for a new site. If anyone finds a place to accommodate us to keep Qualitown in Campbell River, please get in touch with us as soon as possible.
Dear Customers and Community:
On behalf of Qualitown store, team and management, we would like to use the medium to apologize for the unacceptable reports we have been receiving from respective customers for a while now. This report has been justified as an intolerable characteristic developed by some staff at Qualitown. They have treated customers with undignified attitudes and disrespectful body language and facial expressions, which our customers do not deserve in their shopping experience. A drastic and disciplinary measure has been implemented to help tackle such unprofessional behaviour.
We will not suppress our most profound regret to customers who have had any form of discriminatory treatment or disrespectful attitude from any staff at our store. We want to bring to the general public that we acknowledge their concerns and feedback. We also understand the inconvenience this might have cost, which explains why some are skeptical about making Qualitown store the go-to destination to meet their thrift shopping needs. You have told us how you love our products, prices, discount, cleanliness and yet consistencies in business during this pandemic, of course, one of the very best thrift stores in town. Still, you have also told us some of the less than expected shopping experiences in the recent past.
We have heard you loud and clear. We have taken deliberate steps to ensure that all of our customers continue to feel very welcome and enjoy an extraordinary shopping experience whenever they visit the store. All staff currently hired at Qualitown are fully trained/undergoing training on delivering practical and excellent customer services. Qualitown store will bring strictly in 10 positivity and encourage one another with this new implementation on staff and customer relationships. We do not tolerate bullying, belligerence, intolerance, racism, and any other form of discriminatory behaviour towards our customers regardless of their status, race, gender, age or religion.
As a result of this apologist, on behalf of Qualitown team, we asked that you give us another chance to demonstrate a quality service that best suits the public. Our proform action would be that customers will never encounter such intolerable treatment and be disappointed as you will have the opportunity to meet the new look Qualitown team. Your next visit will be a pleasant shopping experience that will blow your mind. We have made it our top priority that your needs are met and pleased with our services at Qualitown. Thank you for taking some time to read through this public apology, we request public forgiveness, and we look forward to your next visit to our store. See you soon.
From our board Of Director & CEO
Qualitown Store.
May I simply say what a comfort to discover somebody who genuinely knows what they are talking about over the internet. You actually understand how to bring a problem to light and make it important. More people ought to check this out and understand this side of the story. I cant believe you arent more popular because you surely possess the gift.
Itís nearly impossible to find well-informed people for this topic, but you seem like you know what youíre talking about! Thanks
The next time I read a blog, I hope that it does not disappoint me as much as this particular one. After all, Yes, it was my choice to read, nonetheless I truly thought you would probably have something helpful to talk about. All I hear is a bunch of whining about something that you could fix if you werent too busy looking for attention.
Wow, this is very touching… I am so moved by this. Apologies accepted. I love the store and yes, some staff are very rude. I will start coming again.